Privacy Policy | Adventure Outside

ADVENTURE OUTSIDE Ltd Privacy Policy

Our contact details

Name: ADVENTURE OUTSIDE Ltd

Phone Number:07404 740941

The type of personal information we collect

We currently collect and process the following information:

Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
Information that you provide us as a result of filling in forms on our website, such as making an enquiry or making a purchase.

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors.

Special Category Data

When we provide our services to you, we often request to collect information that could reveal, details of physical or mental health, ethnic origin or religious beliefs. This information is considered “sensitive personal data” under GDPR and other data protection laws.
We only collect this information where it is necessary to deliver our services to you.

By providing any sensitive personal data you explicitly agree that we may collect and use it in order to provide our services and in accordance with this Privacy Policy. If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
Adventure.Outsidemail@gmail.com

(b) We have a contractual obligation. We rely on your information to ensure that we are able to provide the activity/activities that you have booked.

How is your information used?

to make sure we can deliver you the best possible course;

to assist us looking after the physical and emotional well-being of our visitors;

to ensure that the content on the site is presented in the most efficient way for you and the computer that you are using;

to enable you to participate in interactive features of the site;

to provide you with information relating to our website, product or our services that you request from us;

to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;

to process a booking you have made;

to meet our obligations arising from any contracts entered into by you and us;

to seek your views or comments on the services we provide;

to notify you about any changes to our website, including improvements, and service or product changes;

to send you communications which you have requested and that may be of interest to you;

for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;

to administer this website; and

to notify you of products or services that may be of interest to you

How we store your personal information

Your information is securely stored.

We keep the information you provide for 5 years, in accordance with UK Law. We will then dispose your information by deleting all digital records and destroying all physical records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at adventure.outsidemail@gmail.com if you wish to make a request.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to pre-fill some information on forms and to enable us to see what people view on the website and for how long. The use of cookies enables us to improve our website, deliver effective marketing and offer a more personalised service.

We may also use the cookies to gather information about your general internet use to further assist is in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at adventure.outsidemail@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk